qg99 Terms & Conditions — Please Read Before Playing

To register and use a qg99 account, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 21 years of age. qg99 enforces a strict 21+ age requirement for all players. Providing false age information at registration is a material breach of these Terms and may result in immediate account closure and forfeiture of any balance.
• You must be a natural person (not a corporation, partnership, or other legal entity) accessing qg99 for personal entertainment purposes only.
• You must be acting as principal on your own behalf and not as an agent, proxy, or representative of any third party.
• You must not be subject to a self-exclusion arrangement or a court order, or any other legal restriction that prevents you from entering into this Agreement or from participating in online gaming.

Each player may hold only one registered account on qg99. Duplicate accounts are strictly prohibited and will result in the closure of all associated accounts. When registering, you must provide accurate, complete, and current information. The following account security obligations apply to all qg99 players:

• You are solely responsible for maintaining the confidentiality of your login credentials. Never share your password with any third party.
• You must notify qg99 customer support immediately if you suspect that your account has been accessed without your authorisation.
• qg99 will not be held liable for any loss or damage arising from your failure to comply with this account security obligation.
• qg99 reserves the right to suspend or close any account where fraudulent activity, identity misrepresentation, or suspicious transaction patterns are detected.

All financial transactions on qg99 are conducted in Bangladeshi Taka (BDT). qg99 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, subject to the following terms:

• You may only deposit funds from a payment method that is registered in your own name. Third-party deposits are not permitted and will be reversed.
• Minimum and maximum deposit and withdrawal amounts apply. These limits are displayed in the account cashier at the time of the transaction and are subject to change.
• Withdrawals are processed to the same payment method used for the most recent deposit, subject to verification checks. Processing times vary by payment method.
• qg99 may request identity verification documentation before processing any withdrawal. Failure to provide such documentation may result in a delay or refusal of the withdrawal request.

qg99 offers bonuses and promotions to eligible registered players. All bonuses are subject to the following general terms, in addition to any promotion-specific terms that apply to each individual offer:

• Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering requirement multiplier for each promotion is stated in the promotion's specific terms.
• Bonuses are intended for personal use only. Bonus abuse — including but not limited to creating multiple accounts to claim bonuses more than once — will result in cancellation of all bonuses and may result in permanent account closure.
• qg99 reserves the right to withdraw, modify, or discontinue any promotion at any time without prior notice.
• Bonuses may have expiry periods. Any bonus balance not converted to real money within the stated expiry period will be forfeited automatically.

qg99 is committed to promoting responsible gaming. The platform provides the following player protection tools, which are accessible from your account settings at any time:

• Deposit limits: players may set daily, weekly, or monthly deposit limits to control the amount they fund their qg99 account.
• Session time reminders: players may set notifications to alert them when they have been playing for a specified period.
• Self-exclusion: players may temporarily or permanently exclude themselves from the qg99 platform. Requests for permanent self-exclusion are irreversible.
• qg99 strictly prohibits gambling by minors. Any account found to have been registered by or used by a person under the age of 21 will be immediately closed and all funds may be forfeited pending investigation.

The following activities are strictly prohibited on the qg99 platform. Any player found to be engaged in prohibited activities will have their account suspended or permanently closed, and any winnings generated through prohibited activity will be voided:

• Using automated tools, bots, scripts, or artificial intelligence to interact with qg99 games, place bets, or exploit any part of the platform.
• Colluding with other players to manipulate game outcomes or exploit bonus offers.
• Any form of money laundering, fraud, or misuse of the payment system, including depositing and withdrawing funds without genuine gaming activity.

All content on the qg99 platform — including but not limited to the brand name, logo, design elements, software, game content provided by licensed third-party studios, and all written content — is protected by intellectual property rights. The following restrictions apply:

• You may not reproduce, distribute, modify, create derivative works of, or publicly display any content from the qg99 platform without express prior written permission.
• Game content is provided by independent studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others. Their intellectual property rights are retained by the respective studios.
• The qg99 brand name and logo may not be used in any marketing, advertising, or public communication without express prior written approval from qg99.

To the maximum extent permitted by applicable law, qg99 and its officers, directors, employees, agents, and service providers shall not be liable for the following:

• Any direct, indirect, incidental, or consequential losses arising from your use of the qg99 platform, including gaming losses.
• Any interruption, suspension, or termination of platform access due to technical failure, maintenance, or circumstances beyond qg99's reasonable control.
• Any loss arising from your reliance on information, content, or advice published on the qg99 platform.
• Any unauthorised access to your account resulting from your failure to maintain the security of your login credentials.

qg99 collects and processes personal data in connection with account registration, identity verification, payment processing, and customer support. The collection, use, storage, and disclosure of your personal data is governed by the qg99 Privacy Policy, which forms part of these Terms by reference. Key data protection commitments include:

• qg99 uses SSL encryption on all data transmissions between your device and the platform. Your financial and personal information is not stored in plain text.
• qg99 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
• Data may be shared with payment processors, identity verification providers, and fraud prevention services where necessary to operate the platform and comply with applicable obligations.

These Terms are written in English. In the event of any conflict between an English version of these Terms and any translated version, the English version shall prevail. Regarding disputes:

• If you have a complaint or dispute, you should first contact the qg99 customer support team via live chat to seek an informal resolution.
• qg99 will endeavour to respond to all formal complaints within a reasonable timeframe and to resolve disputes fairly and transparently.
• In the event that a dispute cannot be resolved informally, the matter may be referred to an independent dispute resolution body at the discretion of qg99.