qg99 Privacy Policy — How We Handle Your Data

qg99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing is required to fulfil the account registration agreement and to deliver the services you have requested, including payment processing and account management.
• Legal obligation: processing is required to comply with applicable laws, including anti-money laundering (AML) requirements, age verification obligations, and tax reporting duties.
• Legitimate interest: processing is carried out for fraud prevention, platform security, and the improvement of qg99 services, where these interests are not overridden by your rights and freedoms.
• Consent: where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting qg99 customer support.

qg99 uses the personal data it collects for the following specific purposes:

• To create and manage your qg99 account, including verifying your identity, processing deposits and withdrawals in BDT, and maintaining your account history and preferences.
• To communicate with you regarding your account, including transaction confirmations, support responses, and security notifications.
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited activities on the qg99 platform.
• To improve and personalise the qg99 platform experience, including tailoring promotions and game recommendations to your activity and preferences where you have provided consent.

qg99 does not sell, rent, or trade your personal data. Data is shared with third parties only in the following circumstances and only to the extent necessary:

• Payment processors: transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process deposits and withdrawals. These processors are bound by their own data protection obligations.
• Identity verification providers: identity data and documents may be shared with third-party KYC verification services engaged by qg99 to verify player ages and identities in compliance with applicable obligations.
• Legal and regulatory authorities: where required by applicable law or by a court of competent jurisdiction, qg99 may be required to disclose personal data to law enforcement or regulatory bodies.

qg99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active account data is retained for the duration of your active account relationship with qg99 and for a minimum period thereafter as required by applicable legal and regulatory obligations.
• Financial transaction records are retained for the minimum period required by applicable financial regulation, which is typically a minimum of five years from the date of the transaction.
• Where you request account closure, qg99 will cease active processing of your data for operational purposes. Certain data may be retained for the legally required periods noted above even after account closure.
• When personal data is no longer required for any lawful purpose, qg99 will securely delete or anonymise it in accordance with its internal data deletion procedures.

qg99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL (Secure Sockets Layer) encryption on all data transmissions between your device and the qg99 platform. All connections to qg99 are served over HTTPS.
• Restricted internal access to personal data on a need-to-know basis. Only authorised personnel with a specific operational requirement may access your personal data.
• Regular security reviews of our data handling systems and third-party processor arrangements. qg99 monitors for data breaches and maintains an incident response process.

qg99 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly intended for adults aged 21 and above only. The following protections are in place:

• Age verification is performed as part of the account registration process. Players must confirm that they are 21 years of age or older at the point of registration.
• If qg99 becomes aware that a registered account belongs to a person under the age of 21, the account will be immediately suspended, all activity will be reviewed, and all funds may be forfeited pending investigation.
• If you believe a minor has registered an account on qg99, please contact our support team immediately at [email protected] so that the account can be reviewed and closed.

qg99 operates an international platform. In the course of providing its services, personal data may be transferred to or processed in countries outside Bangladesh. When such transfers occur, qg99 takes steps to ensure an adequate level of protection is applied:

• Transfers to payment processors such as bKash, Nagad, Visa, and Mastercard are governed by those processors' own data protection frameworks and security certifications.
• qg99 requires all third-party processors who handle personal data on its behalf to provide contractual guarantees of data security and to process data only for the specific purposes for which it was shared.
• If you have questions about the safeguards applied to international data transfers from your qg99 account, please contact the support team at [email protected].

qg99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the following process applies:

• The revised Policy will be published on the qg99 platform with an updated effective date. Continued use of the platform after the updated Policy is published constitutes your acceptance of the revised terms.
• Where changes are significant, qg99 will endeavour to notify registered players via a platform notification or by email to the address associated with your account.
• We encourage you to review this Privacy Policy periodically to stay informed about how qg99 protects your information. The date at the top of the Policy indicates when it was last reviewed.